Shipping policy

SHIPPING POLICY

Shipping Policy – Aurelle Beauty
Last updated: 24/05/26

Thank you for choosing Aurelle Beauty. We are committed to delivering your order quickly and efficiently while providing a reliable shipping experience worldwide.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on:

  • Weekends

  • Public holidays

Please note that processing times may be extended during:

  • Holiday periods

  • Promotional events

  • High order volume periods

2. Shipping Costs

We proudly offer:

FREE Worldwide Shipping on all orders

No minimum purchase is required.

3. Estimated Delivery Times

Estimated shipping times after dispatch:

Europe: 7–10 business days
United States: 7–10 business days
Canada: 7–12 business days
Australia & New Zealand: 7–14 business days
Rest of World: 7–15 business days

Delivery estimates are provided for guidance only and are not guaranteed.

Actual delivery times may vary depending on:

  • Destination country

  • Customs processing

  • Local carrier operations

  • Weather conditions

  • Peak seasons

  • Unexpected delays outside our control

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number

  • Tracking information

Please allow 24–72 hours for tracking updates to become available.

5. Customs, Duties & Taxes

International orders may be subject to customs fees, duties, taxes, or import charges depending on local regulations.

These charges are determined by local authorities and are the responsibility of the customer where applicable.

Aurelle Beauty has no control over customs procedures or charges.

6. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If incorrect shipping information is submitted, please contact us immediately:

Email: support@aurellebeauty.net

If an order has already been processed or dispatched, we may be unable to make changes.

Aurelle Beauty is not responsible for packages delivered to incorrect addresses provided by customers.

7. Lost, Delayed, or Missing Packages

Aurelle Beauty is not responsible for delays caused by:

  • Customs procedures

  • Shipping carrier delays

  • Severe weather conditions

  • Natural events

  • Incorrect address information

  • Circumstances outside our reasonable control

If your package appears lost or significantly delayed, please contact us and we will help investigate the issue.

Contact:

support@aurellebeauty.net

8. Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Order number

  • Description of issue

  • Photos of damaged packaging

  • Photos of damaged item(s)

We will review the issue and work toward an appropriate resolution.

9. Contact Information

Aurelle Beauty
Calle Severo Ochoa 5–7
Boadilla del Monte, Spain

Email: support@aurellebeauty.net
Website: aurellebeauty.net