Refund policy

REFUND & RETURN POLICY

Refund & Return Policy – Aurelle Beauty
Last updated: 24/05/26

At Aurelle Beauty, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date your order is delivered.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of delivery

  • The item must be in good condition

  • The product should be returned with original packaging when possible

  • Proof of purchase must be provided

Aurelle Beauty reserves the right to deny returns that do not meet these requirements.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Gift cards

  • Promotional or final-sale items

  • Products showing excessive wear, misuse, or intentional damage

  • Items returned without proof of purchase

3. How to Request a Return

To begin the return process, contact our support team at:

Email: support@aurellebeauty.net

Please include:

  • Full name

  • Order number

  • Reason for the return request

  • Photos if applicable

Once your request has been reviewed, we will provide instructions regarding the next steps.

4. Return Shipping Costs

Customers may be responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong item was received

  • The product has a manufacturing defect

Shipping costs paid during checkout, if any, are non-refundable.

5. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear depending on your payment provider or bank.

6. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photos or videos showing the problem

Contact:

support@aurellebeauty.net

We will review the issue and determine an appropriate solution.

7. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

If you wish to cancel an order, contact us as soon as possible:

support@aurellebeauty.net

Once an order has been shipped, it may no longer be eligible for cancellation.

8. Contact Information

Aurelle Beauty
Calle Severo Ochoa 5–7
Boadilla del Monte
Spain

Email: support@aurellebeauty.net
Website: aurellebeauty.net